Rolli Home LLC | Rolli Shades
support@rollishades.com
2307 Thornton Rd , Austin TX 78704
Shipping Policy
Shipping times vary by product. Please follow up with your Sales Associate to discuss lead times. Rolli will pass along a tracking number through email once your order is shipped.
If in the chance Rolli is out of stock, Rolli will contact the customer and offer a refund or inform them of the estimated inventory and new ship date.
Returns
Because all our products are custom made, you are not able to make a return claim based on change of mind. If there has been an error in making your order, or damages to the product covered by our warranty then a return claim can be made. All transit damage must be communicated via email with photographic proof (of the product and packaging) within 5 days of receiving the order.
To start a return, you can contact us at support@rollishades.com.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at support@rollishades.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Email us at support@rollishades.com and we'll get it taken care of.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@rollishades.com.
Please contact us at support@rollishades.com to discuss Rolli Fits.